FREE SHIPPING PROMOTION 

Please note, our free shipping promotion covers shipping costs only. 

Free Ground Shipping for U.S. Orders Over $300 

Orders in the continental US will be shipped by UPS ground. Orders to Alaska, Hawaii, and overseas U.S. Possessions, territories, and Freely Associated States will be shipped by USPS Priority Mail.

Free Ground Shipping for Worldwide Orders Over $400 

If you are outside the USA, the free shipping promotion will only cover shipping via USPS International Priority service. Battenwear's policy is to declare international orders at full value. This means that you will be responsible for taxes and import duties once the item arrives in your country. If you would like to calculate roughly how much this will be, there are a number of useful customs calculators available online. The last thing we want is for you to be surprised by customs duties and taxes when receiving your Battenwear order. Please contact us at info@battenwear.com if you have any questions! 

PAYMENT

Battenwear accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal 

*An 8.875% sales tax is applicable to merchandise being shipped to a New York address. Individual apparel items (including hats) which cost less than $110 are exempt from NY sales tax. Bags, at any price, are subject to NY sales tax.


INTERNATIONAL

If you are outside the USA and are unable to find a local retailer (stockist list here), please contact us by writing to info@battenwear so that we can help. We are happy to arrange international purchases, and will provide further details via email. Before ordering, please note that it is our policy to declare international orders at full value. Taxes and import duties are the responsibility of the recipient.

RETURNS AND EXCHANGES

Final Sale Notice

Please note that all items purchased at a discount are final sale, and cannot be returned.

Returns

All returns must first be authorized by Battenwear.

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt for a refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.

To initiate a return, email info@battenwear.com with RETURN in the subject line, and explain the reason for your return. After we confirm your return request, you may return your order at your expense using the shipping method of your choice. We strongly recommend using a trackable and insured service, as Battenwear is not responsible for items lost in transit. Please mail your return merchandise to the address below:

Battenwear
Order Returns
265 West 37th Street #1600
New York, NY, 10018

Once your return is received, inspected, and approved as saleable, your refund will be processed, and a credit will be applied to your credit card or other original method of payment. Please allow 7-14 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Exchanges

If you would like to make an exchange rather than a return, please place a new order for the item you want before initiating the return of your original purchase. This will ensure that your desired replacement is available and on its way to you. Following your replacement purchase, please initiate the return process as described above; after receiving and inspecting the returned item, we will issue a refund and notify you via email. Please feel free to contact us with questions at any time during this process.

OUR MISSION

At Battenwear, we want to make sure the item you receive is the item we designed, not just a piece of clothing or a simple accessory but rather gear built for comfort, function, and longevity.

If a Battenwear item does not perform to your satisfaction, please contact us so that we can address the issue to the best of our ability.

NEED MORE HELP?

We always welcome you to contact us at info@battenwear.com with questions, thoughts, or requests. We try to answer all customer service emails within 24 hours, Monday-Friday.

PINTEREST TAG NOTIFICATION

Please note that we have enabled the Pinterest Tag on shoppable Pins to provide Pinterest with data for conversion tracking.